Return & Refund Policy


At Brinthal™, we are dedicated to delivering a reassuring and seamless shopping experience for every customer. This Return & Refund Policy sets out the complete rules and procedures for handling returns, exchanges, and refund requests for all orders placed through our official platform.

1. Return Eligibility

We offer a 30-day return window for all qualified products, which means you can submit a return application within 30 calendar days from the date you receive your parcel.
To be eligible for a valid return:
  • The item must remain in the exact same condition as it was upon delivery
  • It must be unused, unopened, and retain all original tags and labels if applicable
  • It must be kept in its intact original packaging
  • Valid proof of purchase or order receipt must be provided

2. How to Initiate a Return

To start the return process, please send your request with your order number and specific reason to our customer support team at service@bloomstatic.com.
Once your return request is reviewed and approved:
  • We will provide you with a prepaid return shipping label
  • You will receive clear, step-by-step instructions on how and where to ship your return parcel
Important note: Items returned without prior application and official authorization will not be accepted, and we will be unable to process corresponding refunds for such shipments. If you have any questions about the return process, you may contact our support team via the email above at any time.

3. Damaged, Defective or Incorrect Items

We recommend that you inspect the contents of your parcel thoroughly upon delivery.
If you receive a defective, damaged item, or a product that does not match the details of your order, please contact us immediately. Our team will evaluate the issue promptly and arrange a proper resolution, such as a free replacement or full refund.

4. Non-Returnable Items

For reasons of hygiene, safety and regulatory compliance, certain categories of products are not eligible for return, including:
  • Perishable goods such as food, plants and fresh flowers
  • Customized or personalized products made to your specific requirements
  • Personal care items including beauty, skincare and hygiene products
  • Hazardous materials, flammable liquids or compressed gases
  • Original shipping fees charged at the time of checkout
We also do not accept returns for:
  • Final sale and promotional clearance items
  • Electronic gift cards
If you are unsure whether your purchase qualifies for return, please contact our support team before submitting a request.

5. Exchanges

The fastest and most efficient way to receive your desired replacement item is to follow our standard return process for the original product first.
Once we confirm receipt and acceptance of your returned item, you may place a new order directly on our website for the replacement item you want.

6. European Union – 14-Day Cooling-Off Period

For orders delivered to addresses within the European Union, you have the statutory right to cancel or return your order within 14 days, for any reason and without needing to provide justification.
Conditions for exercising this right:
  • The item must be unused, in original condition with all tags attached
  • It must be kept in its original packaging
  • Valid proof of purchase must be provided
This statutory right applies independently of our standard 30-day return policy.

7. Refund Processing

After we receive your returned parcel and complete a full inspection, we will send you a notification to inform you of the final refund status.
If your refund is approved:
  • The refund amount will be issued back to the original payment method you used at checkout
  • Please allow up to 10 business days for our team to complete the refund processing
Please note that your card-issuing bank or payment provider may require additional business days to post the refund to your account, depending on their internal processing cycles.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at service@bloomstatic.com for follow-up assistance.

8. Return Shipping Address

All returned items must be shipped using the official return label provided by Brinthal™ after your request is approved. Returns sent without our pre-issued label will not be processed.
Return Address:

Brinthal™

6820 W Kings St

Springfield, MO 65802

United States